Trisonics was formed when our founders saw a need in the ultrasound market for a company that would focus on customer service. Any company can recommend an ultrasound machine and sell it without any follow up. Here at Trisonics, we pride ourselves in providing service not just before the sale, but throughout the life of the unit. Our customers are our first priority every day and it makes a difference. If you've worked with us before, we would love to hear from you too! Fill out our survey here. Check out what our customers have been saying about Trisonics:
Check out what Amanda Guessford from Rochester Regional Health had to say about Trisonics Territory Manager Nate Marcy. "Nate was very professional and you could tell he cares about what he does and the people he's working with and for. He followed up the day after we used the machine just to make sure that it worked properly, this is a rare thing you get from companies. Nate is an asset to this company and we were blessed to have him work with us. We would highly recommend him to anyone."
"I have been using Trisonics for the past few years and could not be happier with the level of service that they provide. They have gone above and beyond when ever we have needed anything. Shawn, the service tech, is very knowledgeable and friendly. We had one instance were our ultrasound machine went down. He was able to come to our office that day. He traveled back to the home office which is a considerable distance from our office to get a part so that we could be up and running for office hours the next day. They provide a level of service that not many companies can offer. I am a huge fan of Trisonics and will continue to recommend them in the future."
Another customer had this to say: "As a small business owner I had my machine go down. I was desperate and had no one to call. I was referred to Trisonics and within an hour Scott Fanks was traveling to southern West Virginia to save the day. Very professional and I will not call another service provider for my ultrasound needs. Thank You!"
We are proud to take care of our customers everyday whether they are buying a new machine, looking for a refurbished unit or parts, or looking for someone to provide service to a system they already own. As one customer put it, Trisonics is... "Always there when you need them. EXCELLENT customer service."