Engineer Training Program
The Engineer Training Program (ETP) was developed to help aspiring engineers gain the required skill set to become proficient in servicing ultrasound equipment. The program typically last 6 months to 1 year depending on the level of experience the trainee has prior to coming to Trisonics. The program pairs the engineer in training with a variety of Senior Territory Managers throughout the Northeast and Mid-Atlantic to ensure they get maximum exposure to a wide array of systems and servicing experiences. As a company, we want to support people with their career path and the ETP is a great avenue for this purpose.
Nathan Marcy, an ETP Graduate, now a successful Territory Manager with Trisonics, shared some helpful hints he learned during the program that he still utilizes today, he comments:
“When in the ETP program, always try new areas with different engineers. The more you can move around, the more you will learn and develop. Each Territory Manager has different ways of organization. What works for one, may not work for others. You have to develop what works for you depending on how your mind works and also how customers are in a particular territory.”
The trainees learn to perform preventative maintenance, troubleshooting, as well as organizational and administrative skills. They also learn how to service medical ultrasound and repair on multiple manufacturers’ systems. During their time in the ETP, they gain valuable interpersonal skills to enhance the customer service aspect of being a Trisonics
Engineer Nathan shared an important part of the training that was helpful for him,
"Learning the names of all the different boards in the equipment and what terminology was used for each manufacturer is extremely important and the program highlighted this very well, it is a skill I use every day."
"Learning how to adapt to the changes that occur in territories has been a challenge but the program helped me overcome this hurdle and use it to my advantage.”
“Enjoy the high points of business as well as the slower times. As long as you are taking care of the customers, they will remember you when equipment is nonfunctioning and inevitably your business will expand. Don't take it to heart and use the down time to create new relationships with new customers for future business. "
The curriculum has hosted multiple engineers throughout the years and upon successful completion, we place the graduates in their own territory based on geography preference and business needs. We are happy with the success of the ETP and hope to help others reach their careers goals alongside Trisonics! If you or somebody you know may benefit from the Trisonics Engineer Training Program, feel free to reach out to Kathy Gontz (firstname.lastname@example.org) for more information.